Data deletion instructions (English)

The Italian version prevails.

Businesses that connected a WhatsApp number

1. Email [email protected] with the subject "WhatsSend data deletion" from the email address registered in the panel, stating the connected WhatsApp number and the business name.
2. To stop messaging immediately, also disconnect the number in the WhatsApp Business app: Settings → Account → Business Platform → Disconnect.
3. We acknowledge the request within 2 business days and delete the data within 30 days, then confirm by email.

What is deleted: contacts, groups, leads and order or booking details; all messages sent and received, including history imported from the WhatsApp Business app; photos and documents; templates and campaigns stored in the panel; access tokens and Meta identifiers (WhatsApp Business Account ID, phone number ID) and our app's webhook subscription; the business's panel users. Database backups are overwritten within 14 days. Only records required by law, such as invoices, are kept.

People contacted by a business through the service

The business is the controller of your data: ask it directly, or email [email protected] with your number and the business name. We forward the request and, on the business's instruction, delete your number, messages and attachments within 30 days. Block the number on WhatsApp to stop messages immediately.